This policy is issued by CoralMetrix Advisory Private Limited ("CoralMetrix"), having its registered office at Plot 80-84, 2nd Floor, Chandru Complex, 18th Main Road, R.B.I. Layout North, J.P. Nagar VII Phase, Bangalore – 560078, India, and applies to its cloud-based software solutions and related services.
1. Subscription Fees and Non-Refundability
- Unless otherwise expressly agreed in writing, all payments towards software subscriptions, renewals, onboarding, implementation, configuration, customisation, integration, training and related services are non-refundable.
- Once a subscription or service order has been confirmed and payment received, cancellation of the purchased subscription term or service order shall not entitle the customer to a refund.
- No full or proportionate refund shall be provided for non-use, partial use, delayed onboarding attributable to the customer, changes in business requirements, or discontinuation before the end of the subscription term.
2. Cancellation of Future Renewals
- Customers may discontinue their subscription by requesting cancellation of future renewals. Cancellation shall take effect at the end of the current paid subscription term.
- Requests must be sent from the customer's registered email address to sales@coralmetrix.com before the next renewal payment is processed.
- Access shall remain available until the end of the paid subscription term, subject to the applicable service agreement. Cancellation does not waive any outstanding payment obligations.
3. Exceptional Refunds
- Refunds may be considered for verified duplicate payments, amounts incorrectly charged by CoralMetrix, or where expressly provided under a written agreement or required by applicable law.
- CoralMetrix may request relevant transaction details or supporting documents to verify a refund claim.
- Any discretionary refund granted in a particular case shall not create an entitlement to a refund in other cases.
4. Refund Processing
- Approved refunds shall be initiated within five (5) working days from the date of approval. The time taken for the amount to appear in the customer's account shall depend on the relevant bank or payment service provider.
- Refunds shall be made only through the original payment method and to the account or payment instrument used for the original transaction, except where an alternative is required by law or the payment service provider's procedures.
- No interest, compensation or additional amount shall be payable on a refund, except where required by applicable law.
5. Applicable Agreements and Statutory Rights
Any cancellation or refund terms expressly agreed in a separate written agreement with CoralMetrix shall prevail to the extent of any inconsistency with this policy. Nothing in this policy excludes or restricts any right or remedy that cannot lawfully be excluded or restricted under applicable law.