Last Updated: June 2026
Notice Under the Digital Personal Data Protection Act, 2023
This Notice is provided by CoralMetrix Advisory Private Limited ("CoralMetrix", "we", "our", or "us") in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act").
By providing your personal data through our website, applications, forms, portals, communication channels, or any related services, you acknowledge that you have read and understood this Notice.
Personal Data We Collect
Depending on the services requested, we may collect the following categories of personal data:
Identity and Contact Information
- Full name, designation and organisation
- Email address
- Mobile number
- Postal address
- Communication preferences
Business Information
- Company details and registration information
- GSTIN, CIN/LLPIN (where required for billing)
- Business addresses
- Authorised user and signatory details
Account and Billing Information
- User account and login details
- Billing and payment information
- Subscription and licence details
Technical Information
- IP address
- Device information
- Browser information
- Website and application usage data
- Login and audit logs
Customer Data Processed Through Our Software
- Consent records, data principal requests and privacy records managed in Coral Consent Management
- Accounting, ERP, task and document records stored in our products or migrated during implementation
- Any other data you upload or configure while using our Services
Purposes of Processing
We process your personal data for one or more of the following purposes:
- Providing software products, DPDP consent management, Zoho ERP implementation, Digital CA Office products, accounting & automation and related services.
- Creating and managing your account.
- Implementing, configuring, hosting, supporting and maintaining our software.
- Communicating with you regarding services, transactions, updates, and support.
- Verifying identity and preventing fraud.
- Complying with legal, regulatory, and professional obligations.
- Improving our website, services, and user experience.
- Maintaining security, audit, and operational records.
- Sending service-related communications.
Where required by law, additional consent shall be obtained for specific processing activities.
Sharing of Personal Data
We may share your personal data with:
- Government authorities and regulators where required by law.
- Banks, payment processors, and financial institutions.
- Cloud service providers and technology partners.
- Professional advisors, consultants, and auditors.
- Authorized employees, contractors, and service providers engaged in delivering services to you.
- Any other person or entity where required for the provision of services requested by you or as required by law.
We do not sell personal data.
Your Rights
Subject to applicable law, you may exercise the following rights:
- Right to access information regarding your personal data.
- Right to correction and updating of inaccurate personal data.
- Right to erasure of personal data that is no longer necessary for the purpose for which it was processed, subject to legal and regulatory retention requirements.
- Right to withdraw consent where processing is based on consent.
- Right to nominate another individual to exercise rights on your behalf in accordance with applicable law.
- Right to seek grievance redressal.
Withdrawal of Consent
Where processing is based on your consent, you may withdraw such consent at any time. Withdrawal of consent shall not affect the lawfulness of processing undertaken before such withdrawal.
Please note that withdrawal of consent may affect our ability to provide certain services.
Retention of Personal Data
We retain personal data only for as long as necessary to fulfil the purposes described in this Notice, comply with applicable legal and regulatory requirements, resolve disputes, and enforce our agreements.
Security Measures
We implement reasonable technical, organizational, and administrative safeguards designed to protect personal data from unauthorized access, disclosure, alteration, loss, or misuse.
Grievance Redressal
If you have any questions, concerns, requests, or grievances regarding the processing of your personal data, please contact:
Grievance Officer
CoralMetrix Advisory Private Limited
Plot 80-84, 2nd floor, Chandru Complex, 18th Main Road, R.B.I Layout North, J.P Nagar VII Phase, Bangalore 560078, India
Email: support@coralmetrix.com
Support Email: support@coralmetrix.com
Website: www.coralmetrix.com
We will endeavour to acknowledge and address grievances within the timelines prescribed under applicable law.
Updates to this Notice
We may update this Notice from time to time to reflect changes in our services, legal requirements, or processing activities. The revised version will be posted on our website with an updated effective date.
Consent
By selecting "I Agree", creating an account, submitting information, uploading documents, or continuing to use our services, you consent to the processing of your personal data for the purposes described in this Notice and any associated consent request presented to you.